How Bigbasket Achieved 99.5% On-Time Delivery For 10mn+ Customers.
Locus provides us with automated route plans in no time that ensure that customers get their orders on their preferred time slots. It also suggests the best fleet combination after considering real-world constraints like traffic conditions and route restrictions. Another benefit for us has been the increase in vehicle space utilization which has resulted in reduced freight costs. With Locus, we can tell our consumers about the ETA of their deliveries, enhance the overall customer experience and maintain an SLA adherence of 99.5%.
- Tejas Vyas
Head of Product & Design at Bigbasket
- 99.5% SLA Adherence
- Significant Increase in Vehicle Space Utilization
- Increase in Number of Deliveries per Rider