The landscape of last-mile logistics is evolving rapidly, driven by surging demand and shifting consumer behavior. Traditional systems are struggling to keep up with emerging fulfillment models and the sudden introduction of shorter delivery timeframes. In this context, the spotlight is on factors like visibility, resilience, and usability, prompting organizations to reevaluate their existing technology stack.
Consequently, businesses are intensifying their investments in technology infrastructure. With global spending on digital transformation initiatives projected to reach $2.8 trillion by 2025, it's evident that IT teams are becoming substantial cost centers for enterprises.
As businesses seek to align their logistics fulfillment strategies with industry best practices to handle escalations and ensure timely deliveries, a significant question arises: Should companies develop solutions from the ground up or invest in existing last-mile logistics solutions?
Pace of innovation
Experience and expertise
Maintenance and tech debt
Opportunity cost and competitive resilience
Time to value
Mehul Kapadia combines his passion for technology and sports in the range of business roles in his career. He is currently the Chief Revenue Officer at Locus, a SaaS scale-up in the last mile logistics space. Previously, he was the Global Head of Marketing at Vodafone Business Group, Chief Operating Officer at Motorsport Network, and held various international leadership roles at Tata Communications, where he worked for over 19 years in marketing, sales, operations, and product management. Mehul is a Non-Executive Director on the board of England Boxing and a former Board Advisor for Motorsport Network. He holds an engineering degree specialising in Electronics and Telecommunications, an MBA in Marketing, and resides in London with his family.
Nagaraju KB (KBN), Strategic Advisor at Locus & Ex-BigBasket's Chief Customer Experience Officer brings a wealth of experience and expertise in supply chain operations, logistics management, and customer engagement, which will further strengthen Locus' commitment to delivering exceptional solutions to enterprises. In his role as an Advisor, Nagaraju will synergize with Locus' product and strategy teams, infusing nuanced industry insights into the company's offerings, thereby catalyzing its growth and reinforcing its market leadership. Before joining Locus, KBN was part of the senior management team at Bigbasket for nearly a decade where he oversaw crucial customer-facing functions, including delivery operations and customer support, scaling the company with exceptional customer experience benchmarks.
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