Powering e-commerce customer delight with exceptional delivery experiences

January 27 2023

3:30 PM IST

5:00 PM WIB

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About the webinar

E-commerce continues to be on a high growth trajectory as more and more consumers discover the convenience of shopping. However, their expectations around the purchase experience have also been on the rise, making it essential for e-commerce businesses to maximize convenience and customizability. In a highly competitive landscape, digitalizing last-mile fulfillment operations becomes imperative to maximize consumer satisfaction and chart a path to sustainable growth.

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Key discussion points

Scale of growth opportunities in e-commerce industry

Evolution of purchasing habits and expectations of the e-commerce consumer

Key factors for success in a new e-commerce business climate

A framework to digitalize various fulfillment operations for optimizing customer delight

Insights from a case study on enabling customer satisfaction through digitalization

Panelist

Archi Serrao

Director and P&L Head - India Enterprise Business

Archi has more than 15 years of experience in executive management, building sustainable channels, and direct business for SaaS products, and account and customer relationship management across multiple domains. He has also has extensive experience in building sales teams from scratch, defining digital marketing strategies, and crafting and executing sales and pricing strategies. At Locus, Archi is responsible for managing the channel business within India and for augmenting sales revenues. He also manages the channel program for the region; is responsible for identifying, recruiting, onboarding and enabling new channel partners across India for different verticals and market segments.