Enhance Customer Experience and Improve Operational Visibility With Real-Time Tracking

January 30 2023

12:30 PM ET

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About the webinar

In 2021, the global courier, express and parcel (CEP) market reached a value of $394 billion. The market is expected to reach $519.6 billion by 2027 and 37% of shippers plan to hire or switch to 3PL (third-party logistics) and CEP providers in the coming year.

As the market grows, and evolving consumer habits determine the emerging trends in omnichannel retailing, businesses today will need to up the ante with a compelling strategy that delight their customers without compromising operational efficiency and real-time tracking can help do that.

The importance of a sophisticated end-to-end dispatch management platform in today’s competitive and dynamic business environCment cannot be overlooked.

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Key discussion points

The evolution of consumer preferences alongside technology and its impact on businesses in North America

Challenges in scaling your CEP business efficiently while meeting growing consumer demands

How businesses can benefit from Locus’ real-time tracking solution: improved efficiency, increased transparency, enhanced collaboration, better decision-making and increased customer satisfaction

Leveraging Delivery Linked Checkout features for greater customizability and consumer convenience

A framework for top-notch post-purchase consumer experiences while maintaining operational efficiency

Panelist

Walter Heil

SVP - Developed Markets

Walter is responsible for the company’s business expansion across the Americas and Europe. He has over three decades of experience in successfully building and executing growth strategies for leading technology companies in Transportation Management, Logistics, and Supply Chain Management for companies like Sterling Commerce, IBM and BluJay. As a Global Supply Chain software executive, he has successfully executed B2B integration of solutions across markets, as well as buy and sell-side M&A strategy.